# Item identification – how to check an item, its price and stock with one scan ::: tip TL;DR Tap **Identify Item** in the main menu, scan or type an identifier, and get a card with the name, code, barcode, prices, image, ERP data for a branch and what was counted in every branch. Included in every license and uses no credits. ::: ## Who this is for and when Item identification is for every user in the company: a shop worker who needs a price for a label, a warehouse worker checking whether an item exists in the catalog before receiving it, and a manager who wants to see how much of an item was counted in each branch. The card opens from the main menu, without opening a count. ## Before you start - A loaded catalog. Identification searches only your company's catalog. - The camera enabled in the counter settings (**Scan with Camera**), or a paired Bluetooth scanner. See [Barcode scanner](/en/guide/scanner). - To see the cost price, the user needs **View Cost Prices Permission**; to see ERP stock data, **Show inventory data from ERP system (if available)**. Both are set in [Users](/en/guide/management/users). ## Step by step ### Step 1: Open the search 1. In the main menu tap **Identify Item**. The **Identify Item from Catalog** dialog opens. 2. Scan the barcode with the camera or the scanner, or type an item code, barcode or name in the **Item Identifier** field. Suggestions appear as you type. 3. Pick a suggestion or tap **Search**.  ### Step 2: Read the item card The **View and Edit Item** card shows: | Area | What is shown | |---|---| | Title | The item name, or *Item without name* | | Identification | **Item Code**, **Barcode**, category, provider, sort code, color, size, model and unit of measure when they exist in the catalog | | Prices | **Selling Price**; **Cost Price** only with **View Cost Prices Permission** | | Image | The item image from the catalog; tapping it opens a larger preview | | Package | **Package Quantity** for an item counted in both units and packages | | ERP data | After choosing a branch in **Select store to view ERP (Inventory Management System) data for this store**: **Location in Store by ERP** and **Item Quantity by ERP** | | **Item Inventory in Stores** | A table of **Store Name** and **Quantity in Stock** based on the counts made. An item never scanned shows *This item has not been counted in any stores* | The **Borrowers with This Item** table does not appear here; it is shown only when you open an item from **Borrowers**.  ### Step 3: Edit or continue - A user with **Add and Edit Catalog Items Permission** can correct fields directly on the card and tap **Save and Close**. The change applies to every count from now on. - **Close Without Saving** closes without changes. - **Identify Another** reopens the search field for the next item. ### Camera or scanner | Method | When it fits | What you need | |---|---|---| | Phone camera | Single checks on the shop floor | **Scan with Camera** on; allow camera access the first time | | Bluetooth scanner | Many checks in a row, small or damaged barcodes | The scanner paired with the phone; the scan lands in the **Item Identifier** field like typed text | | Typing | No barcode, or the barcode will not read | Item code, barcode or part of the name | ## What happens next - Identification does not create a scan and does not change quantities. To count the item, open **Start Scan**. - Identification uses no credits, even when the bank is empty. - A change saved on the card appears immediately in **Catalog** and on the item cards of the counter page. ## Common problems - If the dialog shows *Item Not Found in Catalog* with the message *The item you searched for does not exist in the system* → check the identifier and try again, or add the item in [Catalog](/en/guide/management/catalog). New items cannot be added from the identification dialog. - If a long barcode is not found but the ERP stores short barcodes → type the barcode as it is stored in the catalog. The **Shortened Barcodes in Catalog** setting works only on the count page, not in item identification. See [Settings](/en/guide/settings). - If you see *Camera error:* → allow camera access in the browser, or turn off **Scan with Camera** and use a scanner. - If **Cost Price** is not shown → the user lacks **View Cost Prices Permission**. A manager enables it in **Users**. - If the ERP fields are empty → choose a branch on the card; the data is stored per branch. Without a selection you see *Please select a store to assign location and/or quantity by ERP system*. - If the **Item Inventory in Stores** table is empty → the item was never scanned in any count. This is not the ERP quantity; the ERP quantity is in the **Item Quantity by ERP** field. ## Related pages - [Main menu](/en/guide/menu) – the entry point for identification and counting - [Catalog](/en/guide/management/catalog) – add and edit items and images - [Barcode scanner](/en/guide/scanner) – pair a Bluetooth scanner - [Settings](/en/guide/settings) – shortened barcodes and barcode transformation rules - [Inventory counts](/en/modules/inventory-count) – count the item after identifying it